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The questions we get asked most often.
A discovery session can usually be scheduled within two working days. For managed services and support retainers, onboarding typically takes one to two weeks depending on the size of your estate.
Yes. We deliver across the Kingdom, with on-site engineering available in the Central, Western and Eastern provinces and remote delivery everywhere else.
That is our preferred model. We are usually brought in for a capability your team does not have or does not have time for, and our engagements are designed to leave that capability behind.
Data residency is treated as an architectural constraint from the first design session. We work to NCA ECC, SAMA CSF and PDPL requirements, and we can keep regulated workloads entirely inside in-Kingdom regions or your own tenancy.
It depends entirely on scope, and we would rather scope it properly than quote a number that changes later. Discovery sessions are free; after that you receive a fixed-price proposal with the assumptions written down.
Yes — our service desk, documentation, training and reporting are all delivered in Arabic and English.