Your IT department, on call.
Proactive monitoring, service desk and on-site engineers under an SLA you can actually hold us to.
What this covers
We run the day-to-day so your team can work on what moves the business. That covers monitoring, patching, backups, endpoints, licences and a bilingual service desk staffed in Saudi hours. Response and resolution targets are written into the contract with credits attached, and every ticket rolls up into a monthly report that tells you where your recurring problems really are.
What is included
24/7 NOC & service desk
Endpoint management & patching
Backup and recovery operations
Vendor and licence management
On-site engineers across the Kingdom
Transparent SLA reporting
Typical reply: within 1 business day
Tell us what is not working.
A 30-minute discovery call, no cost and no obligation. You will leave it with an honest read on your situation — whether or not you work with us.